How does it work?

As a donor at The Foodbank Project, you can select from a range of foodbank products that are critically needed for food parcels. You can either shop through our key product categories or most needed items collections to select the individual item or items you would like to donate, or you can donate a bundle of essential items at various donation values with one click. You will also have the option to make your donation on a recurring basis; weekly, fortnightly, or monthly.

Following The Foodbank Project’s initial three month trial, we have added new functionality to the website to meet donor feedback, including simpler ways to donate a bundle of grocery items at different values and a recurring donation option for those wanting to give regularly without visiting the site each time.

Countdown is involved with The Foodbank Project on a not-for-profit basis. Countdown is giving The Salvation Army a discount on the price of each donated order, which will be used to help meet the costs of administering The Foodbank Project. Countdown is also waiving the delivery fee on each of the online donation orders.

Where is the The Foodbank Project available?

After a successful three month trial in Auckland, we have extended the Foodbank Project to enable donations to be directed to Salvation Army foodbank 'hubs' in Whangarei, Auckland, Hamilton, Gisborne, Wellington, Nelson, Christchurch and Dunedin directly benefitting Kiwis in need in these communities. Donations made in each region will be delivered to closest Salvation Army foodbank hub, with any surplus being shared with other foodbanks in the region. With The Foodbank Project you can be confident your support will make a difference in your area.

Additional Salvation Army foodbank hubs will be added into the project when donation volumes increase beyond the capacity of the regional hub to receive the goods. That means as donations grow, The Foodbank Project will be able to facilitate more local giving.

The following foodbanks are participating:

  • Whangarei
  • Auckland – Royal Oak, Glenfield, Waitakere and Manukau
  • Hamilton
  • Gisborne
  • Wellington -  Porirua
  • Nelson
  • Christchurch
  • Dunedin

How are the prices determined?

Products and prices listed on The Foodbank Project are sourced from the Countdown website. Wherever possible these prices will be the same as you will find in a Countdown store. The majority of the products are Homebrand or part of Countdown’s Price Lockdown programme, chosen for their long term low prices.

Prices are subject to change. Where a product listed on The Foodbank Project is discounted further by Countdown at the time of purchase, the product will be supplied to The Foodbank Project at the lower price, with the difference retained by The Salvation Army as a donation which will be used to buy additional food for foodbanks.

Additionally, Countdown is giving The Salvation Army a discount on the price of each donated order, which will be used to help meet the costs of administering The Foodbank Project. Countdown is also waiving the delivery fee on The Foodbank Project’s online donation orders.

What happens if the product I choose to donate is out of stock?

Countdown will supply the product once it is available again, or substitute in a similar product. Either way, your donation will make it to the foodbank.

What happens after I make my online donation? How does the project work?

Once a week, all products donated through The Foodbank Project are sent as an order to the Countdown online shopping site. Countdown then delivers all of the products to the local Salvation Army foodbank for distribution to clients through Salvation Army food parcels.

What happens if I donate from outside of the areas that are supported?

While you can donate from anywhere in NZ, or even the world, your donation will be delivered to the closest participating Salvation Army foodbank in either Whangarei, Auckland, Hamilton, Gisborne, Wellington, Nelson, Christchurch, or Dunedin. We will be aiming to support more Salvation Army foodbanks over time. The more successful the project is, the more chances that we will be able to extend this network to include additional areas.

How do you select the products that you make available for donation? 

The products shown on the website have been carefully selected to reflect the items most frequently needed in Salvation Army food parcels. By working closely with Countdown we have been able to select ‘Homebrand’ or ‘Lockdown’ options which have been chosen for their long term low prices. In addition to the standard foodbank items, we are also providing special occasion bundles to provide a treat that can be included in food parcels at key points throughout the year. Examples will include Christmas and Easter bundles.

If I am a Onecard holder, do I get a Onecard points or discounts?

No. By ordering on The Foodbank Project, you are making a donation to The Salvation Army, who then place an order at a discounted rate through to Countdown's online delivery service.

Can I donate without using a credit card?

Unfortunately The Foodbank Project is only set up to receive donations by credit card. If you don't have a credit card and you'd like to support The Foodbank Project you can donate online to our bank account as shown below or by posting a cheque to The Salvation Army, Donations Team, PO Box  6015, Marion Square, Wellington 6011. Please add a note with your cheque asking for the donation to be processed to support The Foodbank Project.

Please use the following details to make a donation through online banking making sure to include the code and reference details.
Account: 02-0568-0091726-00
Particulars: The Foodbank Project
Code:  04-30
Bank: Bank of New Zealand
Branch: Courtenay Place
Account Name: The Salvation Army - Red Shield Appeal Account